Fyve Labs Terms of Service
[Quick Navigation: TL;DR | Definitions | License Grant | Usage Terms | Intellectual Property | Liability and Warranties | Account Termination | Version History]
TL;DR
Here's what you need to know:
What You're Getting
- Access to our AI products and services
- License to use our technology
- Technical support as specified in your plan
What You Agree To
- Use our products legally and responsibly
- Protect your account credentials
- Pay applicable fees on time
- Not reverse engineer our products
Pre-Release Products
- Alpha/Beta products require additional data sharing opt-in
- Different products may have specific requirements
- Standard privacy policy applies unless specified
Important Points
- We can update these terms with limited notice
- We're not liable for service interruptions
- You own your data; we own our technology
- Either party can terminate with notice
Definitions
We use specific terms throughout this document that have special meanings. This section explains these terms so there's no confusion about what we mean when we use them.
- Platform: Our AI-based software and services
- User Content: Data you input into our systems
- Derivative Works: AI-generated outputs
- Service Level: Specific product tier purchased
- Authorized Users: Those granted access rights
- Primary Information Request Address: info@fyve.dev
License Grant
This section explains what you can and cannot do with our software and services. It outlines the basic rules for using our products while protecting our intellectual property.
Scope
- Non-exclusive, non-transferable license
- Limited to purchased service level
- Subject to usage restrictions
Restrictions
- No reverse engineering
- No unauthorized access
- No competitive use
- No resale without authorization
Usage Terms
Here we explain the basic rules for using our services. This section covers the main guidelines for product usage and service limitations.
Acceptable Use
- Legal compliance required
- No malicious activity
- Resource usage limitations
- Data input restrictions
Pre-Release Products and Data Sharing
Alpha/Beta Program Requirements
- Participation in alpha/beta programs requires explicit opt-in beyond standard data collection
- Users acknowledge these products are in development
- Performance and availability may be limited
- Features may change without notice
Product-Specific Requirements
- Individual products may have unique data sharing requirements
- These will be specified in product-specific terms
- Users must accept these terms before access
Data Governance
- Unless explicitly specified in product-specific terms, all data handling defaults to standard governance as defined in our Privacy Policy
- Users will be notified of any product-specific variations from standard policy
Service Limits and Pricing
Usage Limits
- Each product has specific service limits (e.g., API calls, requests per minute)
- Current limits and pricing are documented in product documentation and pricing pages
- Enterprise agreements may specify custom limits
Trial and Pre-Release Products
- Service limits for trial, alpha, and beta products may change without notice
- Current limit information can be requested via primary information request address
- Pre-release product limits are not guaranteed
- Transition to production may involve different service limits
Intellectual Property
This section clarifies who owns what when you use our services. We maintain ownership of our technology while you retain rights to your content.
Ownership
- Platform remains company property
- User content remains user property
- AI model training rights
- Derivative works ownership
Rights Reserved
- Technology patents
- Trademarks
- Trade secrets
- Copyright materials
Liability and Warranties
This section explains our service reliability commitments and limitations. It outlines what we're responsible for and what we're not.
Limited Warranty
Service Availability
- No uptime guarantees are provided for standard product offerings
- Enterprise agreements may specify different service level agreements through separate contract terms
- While we leverage multiple cloud providers for reliability, service interruptions may occur
- We commit to diligent service restoration efforts when issues arise
- Status updates will be provided through our designated channels
Cloud Infrastructure
- Services operate across multiple cloud provider partners
- Redundancy measures are implemented where practical
- Service availability depends on third-party provider performance
- Geographic distribution may vary by product and service tier
Account Termination
This section describes how to end your use of our services and what happens afterward. We aim to make this process clear and straightforward.
Requesting Termination
- Send termination request to primary information request address
- Include account email and reason for termination
- Verification of account ownership will be required
Termination Process
- Account access will be suspended within one week of verified request
- User-generated content will be deleted per privacy policy timelines
- Active subscriptions will be cancelled at next billing cycle
- Any outstanding payments remain due
Post-Termination
- Login credentials will be deactivated
- Linked applications will lose access
- Recovery period of 30 days before permanent deletion
- No refunds for unused subscription periods
Version History
This section tracks changes to our terms of service, documenting when and how our terms evolve. Users should review this section periodically to understand changes that might affect their use of our services.
Current Version
- Version: 1.0
- Last Updated: January 2, 2025
- Effective Date: January 2, 2025
Change Log
v1.0 - Initial Release
- Established core terms of service structure
- Defined pre-release product requirements
- Implemented service limits framework
- Added termination procedures
- Clarified data sharing obligations
These terms are maintained by Fyve Labs Legal Team. For questions or concerns, please contact our primary information request address.